SLA's & Delivery Timelines Help?

Welcome to the Digital Team Work Requests Portal

This page is your central hub for submitting requests to the Digital Team. To ensure your request is handled efficiently, please select the form that best matches your task — whether it’s related to general updates, email campaigns, website changes, or systems administration.

Before submitting a request, please take a moment to review the SLA’s & Delivery Timeframes so you understand the expected turnaround times and can plan accordingly. By choosing the most relevant form and being aware of the SLA’s, you’ll help us process your request quickly and accurately.

General

DCS - content delivery networkNew files, updates etc

Asset BankUpdates, new users, reset passwords (user management)

ReportsWebsite or other digital reports

DesignImage resizing, Cropping, Format change etc.

Emails - eDM requests (Including campaigns or OFTs)

Generic eDM request

Websites

Website ContentNew/update

Website enhancement

Promo

Report a bug

Systems Administration

SSL certificate

Server setup #

GTM tags (Google Tag Manager)